A few things you might want to know.

Share the details you know when you contact us. Our team can discuss any remaining information with you.

Each job is quoted individually based on the property or premises, its condition and the work required. Request a free quote so we can discuss your needs.

Prime Signature is for regular and domestic cleaning, Prime Prestige is for deep cleaning, and Prime Vacate is for bond and end-of-lease cleaning. Medical and other commercial enquiries are quoted separately.

No. A quote request starts the discussion. The scope, price and availability need to be agreed before a booking is confirmed. Any required deposit also needs to be received.

Yes. Tell us the service you need, your location and the condition of the property for a free quote.

Quotes depend on the information you provide, property size, condition and access. Any additional charges are discussed and approved by you before extra work begins.

Request a commercial site assessment or contact us about a large or specialised job so we can agree a suitable scope.

PrimeNest uses professional equipment and cleaning products. Discuss any surface requirements or product preferences when requesting your quote.

Regular and deep cleans can be arranged for occupied homes. Please secure pets and arrange safe access. The Bond Cleaning Guarantee requires the property not to be occupied after the clean.

Arrange access with PrimeNest before your appointment. Safe access, electricity and running water are required, and pets must be secured.

Ask us about the extra work. We provide an updated price before proceeding if additional services or substantially more labour are required.

Your written quote sets the scope. Typical areas include kitchens, bathrooms, floors, skirting, doors, frames and laundry, with windows, cupboards and oven detail where included.

Yes. Electricity, running water and safe access must be available. Utilities must remain connected for the Bond Cleaning Guarantee.

The entire property must be cleaned by PrimeNest, remain unoccupied after cleaning and keep utilities connected. Notify us within 7 days of the final inspection. We return once to rectify cleaning-related issues identified by the property manager. Damage, maintenance, fair wear and tear, pest control and carpets cleaned by another provider are excluded. This is not a promise of a bond refund.

We provide quotes for medical centres, dental practices and other commercial premises. The cleaning scope and arrangements are discussed individually.

Yes. Contact us with the timeframe you have in mind, and our team will discuss suitable arrangements with you.

North Brisbane and Moreton Bay. Include your suburb in your enquiry so we can confirm arrangements.

Yes. Contact us with your preferred date and any alternatives. Dates are subject to availability. Our team will discuss your requirements and confirm the arrangements with you.

Yes, flexible after-hours options can be discussed as part of a commercial site assessment.

Cancellations more than 48 hours before the appointment may transfer the deposit to a future booking. Within 48 hours the deposit is forfeited. Same-day cancellation or inability to access the property may incur a fee.

Bank Transfer and PayID are accepted. Please confirm EFTPOS availability when arranging your clean.

A 10% non-refundable deposit secures Prime Prestige (deep cleaning) and Prime Vacate (bond cleaning) appointments and is deducted from the invoice. Those bookings are not confirmed until received. Unless agreed otherwise, the remaining balance is due immediately on completion.

PrimeNest is a family-owned local cleaning business servicing North Brisbane and Moreton Bay. Our business has grown through word of mouth, with our team providing residential and commercial cleaning.